Effective Date: 4th August 2023
Thank you for shopping at Marais Fine Art (referred to as “we,” “us,” or “our”). We want you to be completely satisfied with your purchase, and we strive to provide the best customer service possible. Please read this Refunds and Returns Policy carefully to understand how we handle returns and refunds.
- Eligibility for Returns
1.1 Damaged or Defective Items
If your purchased item arrives damaged or defective, please contact us within 30 days of receipt with photos of the damaged item and packaging. We will gladly arrange for a replacement or issue a full refund, including any shipping costs.
1.2 Change of Mind Returns
We understand that sometimes preferences may change. If, for any reason, you are not satisfied with your purchase and wish to return it, you may do so within 30 days of receiving the item. However, we only accept returns for items that are in their original condition and packaging. Please note that return shipping costs will be your responsibility.
- Initiating a Return
To initiate a return, please follow these steps:
2.1 Contact Us
For damaged, defective, or change of mind returns, please email us at [email protected] with your order number, a description of the issue, and any relevant photos. We will respond to your request within 5 working days and provide further instructions.
2.2 Package the Item
For change of mind returns, carefully package the item in its original condition and include all original packaging materials. For damaged or defective items, we may ask you to retain the packaging for inspection or provide additional details.
- Refund Process
3.1 Inspection
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
3.2 Refund Approval
If the item meets our return eligibility criteria, we will approve the refund and initiate the refund process. Refunds will be issued using the original payment method within 30 days of approving the return.
- Contact Information
For any questions or assistance with the return process, please contact our customer support team:
Email: [email protected]
- Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Customized or personalized items.
- Items that are not in their original condition or packaging.
- Items returned after the specified return period.
- Shipping Costs
Shipping costs for returns due to damage, defects, or errors on our part will be covered by us. For change of mind returns, the customer is responsible for return shipping costs.
- Fair Use Policy
Our Refunds and Returns Policy is designed to be fair to both our customers and our business. We reserve the right to reject returns or issue partial refunds if we suspect abuse of our policy.
- Changes to the Policy
We may update this Refunds and Returns Policy from time to time to reflect changes in our business practices or legal requirements. The updated policy will be effective immediately upon posting on our website.
By making a purchase on our website, you acknowledge and agree to this Refunds and Returns Policy.
Last updated: 4th August 2023.